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Questions? Call us : 01305 778 805

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Nationwide Shipping Services

In store & Online Shopping and services

Expertise Carefully Selected Products

FAQ

FAQ2021-01-29T13:04:48+00:00
Opening Hours2021-04-10T10:29:27+01:00

Opening Hours

Monday to Friday 9am to 5pm

Saturday 9am to 3pm

CLOSED  Sunday

 

 

Local Deliveries2021-04-10T10:30:19+01:00

Tuesdays – Weymouth & Portland

Wednesdays – Dorchester

COVID 19 Update

If you have Covid, are Self Isolating or are Vulnerable and miss these delivery days, please call the office to place your order and I will do my best to get the order to you. 01305 778805.

Courier Delivery Charges2021-02-01T19:02:06+00:00
We use DHL for our heavy item shipping and MyHermes for all the lighter products.
Full Tracking information can be found on your order once we have arranged delivery.
Eden & Tingley 12 & 15kg bags Free Shipping.  If you order Raw Food with your Eden Dog Food you get FREE Shipping.
For General Toys, Accessories and Dry Dog Food.
England and Wales and some of Scotland
0-2kg – £3.50
2-28kg – £5.99
Local Delivery – DT1, DT2, DT3, DT4, DT5 – £2
Free Shipping over £49.99
For Raw Food  – to ensure your food stays as chilled as possible a minimum quantity of 7kg must be ordered.
0-18kg – £8
Every additional 18kg is then £5.89
We cannot send out a delivery on a Friday so if you order on a Friday your order will go out on the Monday.
We are unable at the moment to delivery to
Lowland Postcodes: DG, TD, FK1-19, KY, ML, PA1-14

Highland/ Islands and Northern Island Postcodes and Charges:

AB36-38, AB55-56, FK17-21, HS,IM, IV, KW, PA, PH, ZE, BT

Isle of Wight – PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40

How long will my order take to be delivered?2021-02-01T19:05:40+00:00

We do ask that DHL leave your parcel with a neighbour or in a safe place if you are not there to take your parcel.  We put tracking information on your order when it has been despatched.

We aim to despatch the same day but please allow 24 hours, just in case we are very busy.  I l know myself I like to receive my orders the next day so we do our best to ensure that this happens.

If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will trace your order.

For Toys and Treats we also use MYHERMES.  I know not ideal in some peoples views but sometimes they work out the most cost effective and none of us want to pay any more for shipping that we need.

What if Items are damaged in transit?2021-01-18T12:43:34+00:00

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you. We will arrange for the item to be collected and send you out a replacement provided you return the damaged item(s) to us within 7 days of taking delivery.

What if the incorrect items arrive?2021-01-18T12:44:10+00:00

If we have sent you an incorrect item, please notify us as soon as possible and we will arrange return of the incorrect item. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item.

Other Returns:2021-01-18T12:44:35+00:00

You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. We will only accept returned Dog Food if unopened in this instance.

What about exchanges and refunds?2021-01-18T12:45:06+00:00

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. We are unable to offer a refund or exchange on perishable goods such as food products. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. This returns policy does not affect your statutory rights.

How do I cancel or modify my order?2021-01-18T12:45:54+00:00

Once your order has been created and approved, you will only be able to modify it or cancel it if you contact us prior to the order being picked & packed. Please contact us using our online form or call 01305778805 and we will be happy to help.

Reward Points2021-02-06T09:57:58+00:00

Earn 2 Points for every £1 you spend.  250 points equals £1 off your purchase.

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