Opening Hours
Monday to Friday 9am to 5pm
Saturday 9am to 3pm
CLOSEDÂ Sunday
Unfortunately due to Staff Shortages and the Summer Traffic I cannot do Local Deliveries at the moment. If you have been asked to self isolate and have run short then please message me and I will see what I can do but Local Deliveries have now been taken off the website. You can still order online but the delivery will be DHL.
Highland/ Islands and Northern Island Postcodes and Charges:
AB36-38, AB55-56, FK17-21, HS,IM, IV, KW, PA, PH, ZE, BT
Isle of Wight – PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40
We do ask that DHL leave your parcel with a neighbour or in a safe place if you are not there to take your parcel. We put tracking information on your order when it has been despatched.
We aim to despatch the same day but please allow 24 hours, just in case we are very busy. I l know myself I like to receive my orders the next day so we do our best to ensure that this happens.
If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will trace your order.
For Toys and Treats we also use MYHERMES. I know not ideal in some peoples views but sometimes they work out the most cost effective and none of us want to pay any more for shipping that we need.
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you. We will arrange for the item to be collected and send you out a replacement provided you return the damaged item(s) to us within 7 days of taking delivery.
If we have sent you an incorrect item, please notify us as soon as possible and we will arrange return of the incorrect item. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item.
You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. We will only accept returned Dog Food if unopened in this instance.
If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. We are unable to offer a refund or exchange on perishable goods such as food products. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. This returns policy does not affect your statutory rights.
Once your order has been created and approved, you will only be able to modify it or cancel it if you contact us prior to the order being picked & packed. Please contact us using our online form or call 01305778805 and we will be happy to help.
Earn 2 Points for every £1 you spend. 250 points equals £1 off your purchase.
