Items damaged in transit:

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you. We will arrange for the item to be collected and send you out a replacement provided you return the damaged item(s) to us within 7 days of taking delivery.

Incorrect Items:

If we have sent you an incorrect item, please notify us as soon as possible and we will arrange return of the incorrect item. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item.

Other Returns:

You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. We will only accept returned Dog Food if unopened in this instance.


If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. We are unable to offer a refund or exchange on perishable goods such as food products. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. This returns policy does not affect your statutory rights.

How do I cancel or modify my order?

Once your order has been created and approved, you will only be able to modify it or cancel it if you contact us prior to the order being picked & packed. Please contact us using our online form or call 07866 369379 and we will be happy to help.